Avoiding Blame and Judgement, an Interview with Katie Owens

Today's episode of the Healthcare Experience Matters podcast is all about strategies for avoiding blame and judgement. We explore this topic with Katie Owens, the Co-Founder and President of the Healthcare Experience Foundation (HXF). 

When we continuously place blame on others it damages relationships and negatively impacts our work environments. With efforts in place to avoid blame and judgement, we create an atmosphere that allows the patient experience to better thrive. 

“If we're not careful, blame creeps into our vocabulary and we leave an emotional wake behind,” Katie described. 

Learn more: https://healthcareexperience.org/blame-and-judgement/